FAQ
Once you find the item you are interested in click on it and you will be taken to the products detail page. On that page, you can select your size, color, and any accessories. Once you have everything you need, simply select the option to "add to bag" and you can check out at anytime by selecting the checkout button.
Yes we have customer service representatives that will be more than happy to help you place the order over the phone during normal business hours. Please have your style number, shipping information, and payment information ready.
All of our shipping information can be found in our shipping section.
All the information you send over our website is strictly confidential and is protected by our SSL certified web site. We also have Hacker safe Mcafee Software to ensure additional protection. Your email will not be given to any outside sources without your permission.
Once your order has been placed it will be processed as soon as possible with our order department. If the item you order is in stock, it will ship the next business day. If we need to order the gown from our warehouse or the manufacturer, we will notify you of the ship date. All shipping methods will then take place from the estimated ship date.
You will receive an email within 48 hours (most of the time 24 hours or sooner) letting you know if the dress is in stock or not. If the dress is in stock we will send you a tracking number. If we have to order the dress we will let you know a ship date.
Simply login to your account you have established. There you can check the status of your order.
The need date is the date that you will be wearing the gown or the latest you are willing to accept the dress, the longer you put the better chance you have of getting your order fulfilled.
Your card is not charged until we can fulfill your order with a confirmed ship date that is before your wear date.
Since there are so many orders coming through at all times we are not able to accurately check availability of a dress until there is an order placed for it. If we have been given up to date shipping information it is shown on our webpage.
Yes we do! You can purchase gift cards and we will ship them as soon as they are purchased.
If you find a lower price for any non-sale full priced dress that we carry prior to placing an order or buying in our store, we will match that price. Call us before placing an order or bring proof into our store to tell us where we can find the current dress at a lower price on another site and we will match that price. All Exceptions are shown on the Price Match page with detailed information.
You will be given a UPS tracking number when the dress ships. If the dress is not in stock, we will give you a ship date. We will ship by that date or give you an update through email.